Frequently asked questions

Getting a card

  • You can purchase a card at any PostShop, online or from one of our retail partners and anyone can be given a card (although we don’t recommend giving a Prezzy® card to someone younger than 10). 

  • You can order up to 30 Prezzy® cards online. Each card can be loaded with any amount between $25 and $1,000. Your order can’t exceed more than $5,000, this includes the value loaded on the card(s), the card fee, GST and postage and handling.

    The costs of purchasing Prezzy® cards online are:

    • Card fee of $5.50 per card
    • Postage and handling fee of $2.50 per order (you can buy up to 30 cards)
    • Credit card convenience fee of 1.59% based on the total value of your order.

    Only Visa and MasterCard credit cards which have been issued in New Zealand and Australia are accepted.

    Cards are dispatched via courier to be received within 5 working days after you complete your order.

  • If you received your Prezzy® card in the mail, it probably hasn’t been unlocked. You must unlock your card before you can use it. To do this, you will need the four digit number selected when the card was purchased by the person who gave it to you.

    Click here or call 0800 450 509 to unlock your card. This is a free call.

    Not sure if your card is unlocked or not? Click here to check.

  • By registering your card we'll have a record of you and your card details. This will also give you access to two key benefits:

    1.  if you report the card lost or stolen, we can stop the card as soon as reasonably practicable after you notify us, and provide you a replacement card carrying over any unused value (minus fees). We can’t do this if you don’t register your card.
    2. you can dispute unauthorised transactions,

    You can register your card at any time here.

  • We cannot provide tax advice. We encourage you to discuss any tax implications of using/gifting Prezzy® cards with your tax adviser.

Using my card

  • Prezzy® cards are issued with a minimum use of two years. Your card can’t be used after the expiry date printed on the front of the card. Unused value remaining on expiry will automatically be forfeited.

  • There are two ways you can check your balance, either online usingMy Card’ located in the top right hand side of navigation bar, or by calling 0800 450 509 or from overseas +64 4 803 1640. Please note, each call to the automated phone service costs 50c plus $1.50 if you choose to talk to a Customer Service Representative.

  • If your purchase ends up costing more than the value loaded on your Prezzy card, you can do a split payment using your Prezzy card first, then your normal payment method to pay the remaining balance.

  • You can use your card at selected merchants for in-store purchases, online, over the phone and via mail order, at nearly anywhere that accepts Visa electronically. Your card works overseas as well as all around New Zealand..

  • The card doesn’t work in manual card imprinters or ATMs, and can’t be used for taxis, automated fuel dispensers or gambling, or where a merchant requires identity verification against the card details. The card also can’t be used at any merchant who requires you to set up direct debits, recurring payments or payment instalments on the card.

  • When you are present and pay for a purchase, swipe your card through the payment terminal and press ‘credit’. There’s no PIN so you need to sign the receipt.
  • You cannot withdraw cash from a Prezzy® card or redeem the card for cash.
  • You’ll need to enter your card number,  expiry date and CVV2 number (the three digit number on the back of your Prezzy® card) of your card if required.
  • Prezzy® card can be used on Paypal and iTunes

    Prezzy® card can be used on Trade Me to purchase items where Pay Now is a payment option, but please note Prezzy® card cannot be used on Trade Me to credit a membership.

  • You should let us know immediately so we can stop the card and arrange a replacement. Call us on 0800 450 509 or +64 4 803 1640 when overseas. You must register your card when you first receive it to ensure we can replace it if it is lost or stolen.
  • The way that certain merchants charge or process payments can sometimes result in a charge on the card which exceeds the unused value, without the card declining. Common examples are hotels, motels and car rental agencies. You can guard against this by checking your available value regularly, and confirming with merchants (before you authorise a transaction) what they can charge on the card. You must not authorise or allow any transaction on the card where you know, or have reasonable grounds to expect, that it will exceed the unused value on the card.

    Any card authorisations that are holding funds (up to five days) against your card can be seen online and are also provided via our automated phone service.

  • Your Prezzy® card doesn't work in "zip-zap" machines (manual imprinters) or ATMs.

    Your Prezzy® card can't be used for some taxis, at automated fuel dispensers, for gambling, for direct debits, recurring payments or instalments and for some services where an online merchant requires that your identity be authenticated against the details stored on the card.