Prezzy services will be temporarily unavailable from 12:30am to 5:30am NZST on 19 June. During this time, orders and transactions will not be processed online or in-store. We apologise for any inconvenience and appreciate your understanding.
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Disputing a transaction

If you want to dispute the transaction, you'll need to contact us within 60 days of the purchase date.

To dispute a transaction please fill in the Dispute Form, scan it and email it to [email protected]

Prezzy Card Disputes
P.O. Box 132122
Sylvia Park,
Auckland 1644

Download Dispute Form PDF

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