DISCLAIMER: Due to a technical issue, Prezzy cards cannot currently be redeemed on the Woolworths NZ website. We are working with Woolworths to resolve this issue as soon as possible. In the meantime, should you find your Prezzy card blocked as a result of being used on the Woolworths website, please contact our customer service team on 09 888 6792 for assistance. Prezzy cards can still be used in-store at any Woolworths NZ store. We apologize for any inconvenience caused.
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Disputing a transaction

If you want to dispute the transaction, you'll need to contact us within 60 days of the purchase date.

To dispute a transaction please fill in the Dispute Form, scan it and email it to [email protected]

Or post it to:
Prezzy Card Disputes
P.O. Box 132122
Sylvia Park,
Auckland 1644

Download Dispute Form PDF

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