We’re aware of recent unauthorised Prezzy Card transactions and understand how frustrating this can be. Our team is actively assisting affected customers and working through issues as quickly as possible. Please contact our customer support team if you need assistance.
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Disputing a transaction

If you want to dispute the transaction, you'll need to contact us within 60 days of the purchase date.

To dispute a transaction please fill in the Dispute Form, scan it and email it to [email protected]

Prezzy Card Disputes
P.O. Box 132122
Sylvia Park,
Auckland 1644

Download Dispute Form PDF

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