Important information

There's currently a delay in sending some Prezzy card orders, we're working to fix this as soon as we can. We apologise for any inconvenience this may cause.

Disputing a transaction

Prezzy card example

If you want to dispute the transaction, you'll need to contact us within 60 days of the purchase date.

To dispute a transaction please fill in the Dispute Form, scan it and email it to chargeback@kiwibank.co.nz

Or post it to:
Prezzy Card Disputes
Private Bag 39888
Wellington 5045

Download Dispute Form PDF