Getting a card

How do I get a Prezzy card?
You can purchase a card online or from one of our many retail partners.

How can I order a Prezzy card online?
Each card can be loaded with any amount between $25 and $1,000. Your order can’t exceed more than $5,000, this excludes the value loaded on the card(s), the card fee, GST and postage and handling.

Will I need to unlock my card?
If you received your Prezzy card in the mail, it probably hasn’t been unlocked. You must unlock your card before you can use it. To do this, you will need the four digit number selected when the card was purchased by the person who gave it to you.

Why should I register my card?
By registering your card we'll have a record of you and your card details. This will also give you access to two key benefits: you will be able to lock the card and apply for a replacement if it is lost and you will be able to see a full transaction history.

Why is my Prezzy Card not working online?
If you are having difficulty making a purchase online using a physical Prezzy Card, this may be because you have not yet registered the card. Simply register here using your card information. If you have already done this, and are still having trouble, please contact our team at [email protected].

Does fringe benefit tax apply to Prezzy cards?
We cannot provide tax advice. We encourage you to discuss any tax implications of using/gifting Prezzy cards with your tax adviser.

Why have I received a different card design from what I selected?
If the card design you’ve selected isn’t available, we will send you an alternative card design.

What is the difference between a Mastercard and a Visa Prezzy card?
There is very little difference between these two cards, they can both be used at tens of millions of outlets worldwide! One gives you the option to redeem anywhere Mastercard is accepted and the other anywhere Visa is accepted. Epay is giving consumers the choice.

Using my card

How to use a Prezzy Card?
Please visit the link below for video instructions: https://www.youtube.com/watch?v=hJLGHq2Po6E

What buttons do I use in-store?
When you are present and pay for a purchase, swipe your card through the payment terminal and press ‘credit’. There’s no PIN so you need to sign the receipt.

How to activate a Prezzy Card?
I have received a 4-digit unlock code: Visit https://www.prezzycard.co.nz/account/activation/

I have not received a 4- digit pin: Please contact the person who gifted you the card for the 4-digit unlock code. Then, follow above instructions to activate. If purchaser is unreachable or does not have the 4-digit unlock code, email our Corporate Customer Service Team at [email protected] and include: (1) the alternate ID on the back of the card below the barcode and (2) the name of the of the person or company that gifted you the card.

I just purchased this card in store and was not given an unlock code: Please allow up to 24 hours for the funds to reflect on your prezzy card. To determine when your card is ready to use, visit https://www.prezzycard.co.nz/account/cards/. If your balance is showing, your card is now ready to use with the funds fully loaded.

I have transaction issues with Prezzy Card, what should I do?
Please note: Prezzy cards cannot be used with: merchants who use 3DS Secure System, subscriptions, merchants that do not accept visa gift cards, or be cashed out.

If attempting an online or overseas purchase, ensure the card has sufficient funds based on the conversion rate from NZD to the purchaser denomination.

Ensure the card is active prior to using. See above for help on activating a card.

Try adding the card to your digital wallet and use as you would Paywave.

If you are still having issues, please contact our Customer Service Team at [email protected]

How do I check Prezzy Card balance & transactions?
Activated Card: Visit https://www.prezzycard.co.nz/account/cards/

Card Not Activated: Follow the steps above to activate the card. Once card is activated your balance and transactions will be visible.

How do I register my Prezzy Card?
Visa: Visit https://www.prezzycard.co.nz/account/register/

Mastercard: Email [email protected] the following: (1) Alternate ID on the back of your card, (2) First and Last Name, (3) Contact Number

Virtual Card Instructions. How to activate and register my virtual Prezzy card?
You will receive an activation link for a one-time password (OTP) to activate the card. Enter the OTP into the activation link page.

Once you see the page with your card information (after inputting the verification code), you will see the options to download or print. Please select one of those options as it will contain the card details and any additional information and instructions you may need. We recommend you save that information in a secure location.

If you have not received your virtual card, please check your Spam/Junk/Promotions/Social folders. If you are still unable to locate your card, please inform our customer service team by email at [email protected]. You may also provide an alternate email address for the card to be sent.

See “I have transaction issues with Prezzy Card, what should I do?” section for further assistance.

Does my Prezzy card expire?
Prezzy cards are issued with a minimum use of two years. Your card can’t be used after the expiry date printed on the front of the card. Unused value remaining on expiry will automatically be forfeited.

How do I check the unused value on my Prezzy card?
There are two ways you can check your balance, either online at prezzycard.co.nz or by calling +64 9 888 6792. Please note, each call to the automated phone service costs 50c plus $1.50 if you choose to talk to a Customer Service Representative.

What if the value on my Prezzy card is less than the cost of my purchase?
If your purchase ends up costing more than the value loaded on your Prezzy card, you can do a split payment using your Prezzy card first, then your normal payment method to pay the remaining balance.

Where can I use my Prezzy card?
You can use your card at selected merchants for in-store purchases, online, over the phone and via mail order, at nearly anywhere that accepts Visa electronically. Your card works overseas as well as all around New Zealand. For overseas transactions, see below for instructions.

Where can't I use my Prezzy card?
The card doesn’t work in manual card imprinters or ATMs, and can’t be used for taxis, automated fuel dispensers or gambling, or where a merchant requires identity verification against the card details. The card also can’t be used at any merchant who requires you to set up direct debits, recurring payments or payment instalments on the card.

Can I use my card overseas?
In most cases, yes, as you can use the card anywhere that accepts Visa or Mastercard. However, in some markets cards may be unable to be used online due to recent changes in payment acceptance frameworks that vary from country to country. If attempting an online or in person overseas purchase, ensure the card has sufficient funds based on the conversion rate from NZD to the purchaser denomination.
You can also add it to your digital wallet. Apple Wallet: https://www.prezzycard.co.nz/apple-wallet, Google Wallet: https://www.prezzycard.co.nz/google-wallet.

Can I withdraw cash from my Prezzy card?
You cannot withdraw cash from a Prezzy card or redeem the card for cash.

How do I use my card to pay for things online?
You’ll need to enter your card number, expiry date and CVV2 number (the three-digit number on the back of your Prezzy card) if required.

What happens if my card is lost or stolen?
You should let us know immediately so we can secure the remaining funds on the card and arrange a replacement. Call us on +64 9 888 6792. You must register your card when you first receive it to ensure we can replace it if it is lost or stolen.

What are card authorisations?
The way that certain merchants charge or process payments can sometimes result in a charge on the card which exceeds the unused value, without the card declining. Common examples are hotels, motels and car rental agencies. You can guard against this by checking your available value regularly, and confirming with merchants (before you authorise a transaction) what they can charge on the card. You must not authorise or allow any transaction on the card where you know, or have reasonable grounds to expect, that it will exceed the unused value on the card.

Are there any transactions I can't use my Prezzy card for?
Your Prezzy card doesn't work in "zip-zap" machines (manual imprinters) or ATMs.

Who are we?
Epay New Zealand are the Prezzy card product owners, distributors, issuers and will be your point of contact for anything Prezzy related including account management, invoicing and fulfilment.

Why is there a $5.95 load fee per card?
This is a necessary charge that allows us to facilitate Prezzy card transactions through millions of retail outlets, worldwide.