Important information

There's currently a delay in sending some Prezzy card orders, we're working to fix this as soon as we can. We apologise for any inconvenience this may cause.

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Lost or stolen cards

If your card has been lost or stolen, our customer service representatives are available 24 hours a day, 7 days a week to help you.

If you're in New Zealand, call us on 0800 450 509 and we'll cancel your card immediately.

If you're overseas, call us on +64 4 803 1640.


For questions about Prezzy® card, check out our FAQs.

For any card enquiries, please check your transactions online.

You can also contact our customer support team by emailing or phone 0800 450 509 (fees may apply).