DISCLAIMER: Due to a technical issue, Prezzy cards cannot currently be redeemed on the Woolworths NZ website. We are working with Woolworths to resolve this issue as soon as possible. In the meantime, should you find your Prezzy card blocked as a result of being used on the Woolworths website, please contact our customer service team on 09 888 6792 for assistance. Prezzy cards can still be used in-store at any Woolworths NZ store. We apologize for any inconvenience caused.
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CUSTOMER SERVICE TEAM

When reaching out to our team via email, it is imperative that you do not include any sensitive information, including the 16-digit card number on the front of the card, CVV, or expiration date. Your cooperation in this matter is greatly appreciated.

For questions about Prezzy card, check out our FAQs. Additionally, you can check your card status, balance, and transactions online.

If you need further assistance, you can reach our customer support team by emailing [email protected]. If you are in New Zealand, you can also call us at +64 9 888 6792 between 8:00am – 8:00pm (Monday to Friday) & 9:00am – 5:00pm (Saturday & Sunday) (fees may apply).

Our customer service agents are here to help.

If your card has been lost or stolen, please let us know immediately so we can assist you further.

RETAILER INQUIRIES 

Please call 0800 110 002 (fees may apply) 

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